PRIVACY

Privacy Policy

MADMORTAL ("MADMORTAL," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide, including:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number (if provided)

  • Order information

  • Information submitted through our contact form

  • Communications you send to us

We may also automatically collect certain information when you use our website, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Website activity

  • Referring website

  • Date and time of access

This information helps us improve the performance, security, and functionality of our website.

How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Communicate about your purchases

  • Respond to questions and customer support requests

  • Provide requested products and services

  • Improve our website and customer experience

  • Detect, prevent, and investigate fraud or unauthorized activity

  • Comply with legal obligations

  • Send marketing communications if you have chosen to receive them

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.

Payment Information

Payments are securely processed by trusted third-party payment providers.

MADMORTAL does not store your full payment card information on its servers.

How We Share Information

We may share information with trusted third-party service providers that help us operate our business, including:

  • Payment processors

  • Shipping carriers

  • Website hosting providers

  • Email service providers

  • Analytics providers

  • Other vendors that assist in operating our website and fulfilling customer orders

We may also disclose information when required by law, to respond to lawful requests, protect our rights, prevent fraud, enforce our policies, or protect the safety of our customers and business.

We do not sell your personal information except as otherwise permitted or required under applicable law.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences

  • Improve website functionality

  • Analyze website traffic

  • Enhance your browsing experience

Most browsers allow you to manage or disable cookies through their settings. Disabling cookies may affect certain features of the website.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. As a result, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our products and services

  • Fulfill legal and accounting obligations

  • Resolve disputes

  • Enforce our agreements

  • Protect our business

When information is no longer required, we will securely delete or anonymize it where appropriate.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, deletion of, or information about the personal information we maintain about you.

To exercise any applicable privacy rights, please contact us using the information below.

Third-Party Services

Our website may contain links to third-party websites or use third-party services. Those websites and services operate under their own privacy policies, and MADMORTAL is not responsible for their content or privacy practices.

We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or operational practices.

Any updates will become effective immediately upon posting the revised Privacy Policy on this page. The "Last Updated" date will indicate when changes were made.

Contact

If you have any questions regarding shipping, please contact us through our Contact page.

We aim to respond to all inquiries within 1–3 business days.

Last Updated: August 2026