Thank you for shopping with MADMORTAL®

All Sales Are Final

At this time, all sales are final. We do not accept returns, exchanges, or refunds for orders once they have been placed.

Please review your order carefully before completing your purchase, including product details, sizing information, and your shipping address.

Nothing in this policy is intended to limit any rights you may have under applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery at hello@mad-mortal.com.

To help us resolve the issue promptly, please include:

• Your order number

• A brief description of the issue

• Clear photos of the item and its packaging

After reviewing your request, we will determine the appropriate resolution. If the issue is confirmed to be the result of our error, we may provide a replacement, refund, or other appropriate remedy, as applicable.

Order Changes & Cancellations

Orders are processed promptly to ensure timely fulfillment. For this reason, orders cannot be modified or canceled once they have been placed.

Contact

If you have any questions regarding shipping, please contact us through our Contact page.

We aim to respond to all inquiries within 1–3 business days.

Last Updated: August 2026