Thank you for shopping with MADMORTAL®

Order Processing

Orders are typically processed within 1–3 business days. Processing times may be extended during product launches, holidays, or periods of increased order volume.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping

Shipping options and estimated delivery times are presented at checkout.

Estimated delivery dates are provided for convenience only and are not guaranteed. Delivery times may vary due to carrier operations, weather conditions, customs processing, or other circumstances outside of our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

MADMORTAL is not responsible for delays, lost shipments, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost, Delayed, or Stolen Shipments

Once an order has been transferred to the shipping carrier, delivery is the responsibility of the carrier.

If your shipment is significantly delayed or appears to be lost, please contact us. We will gladly assist you in working with the shipping carrier to help resolve the issue.

MADMORTAL is not responsible for packages that are lost, stolen, or delayed after they have been marked as delivered by the shipping carrier.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and its packaging

After reviewing your request, we will determine the appropriate resolution. If the issue is confirmed to be the result of our error, we may provide a replacement, refund, or other appropriate remedy, as applicable.

International Orders

If international shipping is available, customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their local authorities.

International delivery times may vary and are subject to customs clearance procedures.

Contact

If you have any questions regarding shipping, please contact us through our Contact page.

We aim to respond to all inquiries within 1–3 business days.

Last Updated: August 2026